Refund policy

RETURN AND REFUND POLICY

At YSD Avenue, we want you to be satisfied with your purchase. This policy applies to orders delivered within South Africa and does not limit any rights you may have under South African consumer law.

CHANGE-OF-MIND RETURNS

You may request a return within 14 days after receiving your order.

To qualify for a change-of-mind return, the item must be unused, unworn, in the same condition in which it was received, and returned with its original packaging, accessories and proof of purchase.

To request a return, email us at yazanlarbi0@gmail.com with your order number and reason for the return. Please do not send an item back before your return has been approved. The return address and instructions will be provided after approval.

For an approved change-of-mind return, the customer is responsible for the direct cost and risk of returning the item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective or incorrect. Please include your order number and clear photographs or videos showing the problem.

Where required by South African consumer law, eligible defective goods may be returned within six months of delivery for a repair, replacement or refund. We will cover reasonable return costs where the item is confirmed to be defective, damaged on arrival or incorrectly supplied.

EXCEPTIONS

Where permitted by law, we cannot accept change-of-mind returns for:

• Perishable goods
• Personalised or custom-made products
• Personal-care or hygiene products that have been opened or used
• Gift cards
• Products that have been damaged, altered or used by the customer

These exclusions do not remove any rights you may have if a product is defective, unsafe or incorrectly supplied.

EXCHANGES

The quickest way to exchange an item is to request a return. Once the return is approved, you may place a new order for the replacement item. Where an item is defective or incorrectly supplied, we will assist you with an appropriate replacement or other remedy.

ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at yazanlarbi0@gmail.com. If the order has already been dispatched, it may need to follow the return process described above.

REFUNDS

We will notify you after receiving and inspecting your return. If the refund is approved, it will be processed to your original payment method, normally within 10 business days and within any period required by applicable law.

Your bank or payment provider may require additional time to reflect the refund in your account.

If more than 15 business days have passed since we approved your refund, please contact us at yazanlarbi0@gmail.com.